Frequently Asked Questions

This section is intended to answer the questions commonly asked by educated patients when faced with the need to choose the right doctor to care for their cardiac condition.

If your question is not addressed below, please feel free to call our office at (979) 774-4008.

 

How is payment handled?

Accepted Payment Methods:

  • Cash
  • Check
  • Visa
  • MasterCard
  • Discover
  • American Express

Insurance:

Please bring all pertinent insurance information and your insurance cards with you to each visit in our office. During the check-in process, we ask that you be prepared to make the necessary payments for services to be rendered. It is our goal to inform you 24 hours prior to your appointment of your estimated amount due. At your request upon check-out, we will provide you with an overview of services rendered.

Should your insurance carrier withhold payment or partial payment of your claim for any reason, we will be glad to assist you in obtaining an explanation from them. However, we cannot guarantee payment of your claim. Also, we cannot be responsible for negotiating fees or claims with insurance companies or any other entity. Patients are responsible for payment of medical care within a reasonable time, regardless of the status of the claim.

Medicare:

We are Medicare participants and accept assignment for their services. As a courtesy, we routinely file primary insurance claims for all patients. Should you provide supplemental insurance information to our office, we will also file those claims on your behalf. Any deductible and insurance co-payments are the patient’s responsibility and our contract with your insurance carrier requires us to collect those from you at the time of service.

You will receive a monthly itemized statement showing all charges up to and including the current month. These statements will cover all services provided, both in our office, and at the hospital. All patients with a current balance will continue to receive monthly statements until the account is cleared. Please note: claims filed to your insurance company will appear on your statement as a billed item but will not be billed to you until the insurance company has paid their portion of your charges. Any balance remaining will be the responsibility of the patient or supplemental insurance company, if applicable.

Extended Payment Plan:

If circumstances warrant an extended payment plan, our Patient Financial Counselor is available to assist you with such arrangements. We require a debit/credit card or check to establish a payment plan so that automatic payments can be withdrawn on a monthly basis.

 

Our Patient Financial Counselor, Kim Savage, is available at 979-774-4008, ext. 316 to assist you with a payment plan, file for a hardship, or any other financial questions you may have. We strongly encourage you to bring any special needs to our attention. We’re here to help you!

What insurance do you take?

We participate with:

  • Medicare
  • Medicaid
  • TRICARE
  • Most commercial insurance plans available locally (HMO Plans with out-of-network benefits only):
    • Aetna HMO & PPO
    • AmeriPlan
    • Beech Street PPO
    • Humana Choice Care HMO & PPO
    • Integrated Health Plan
    • PPO Next
    • Unicare PPO
    • USA Managed Care PPO
    • Great West
    • TRICARE (formerly CHAMPUS)
    • Cigna HMO & PPO
    • First Care PPO
    • Galaxy Health Network
    • Medicaid – Texas
    • United Healthcare
    • Healthsmart Preferred Care PPO
    • Mutual of Omaha Medicare Supplement
    • First Health PPO
    • Railroad Medicare
    • Secure Horizons by United Healthcare
    • Pacificare HMO & PPO
    • Blue Cross/Blue Shield of Texas HMO & PPO
How do I contact you after hours?

In case of an emergency, call 911 to dispatch an ambulance to take you to the nearest hospital. Once you arrive, ask the emergency room staff to notify the Central Texas Heart Center cardiologist on call.

There is always a physician on call when our office is closed. However, we request that you make your calls for appointments or other routine business during normal business hours.

If you need to make a call after hours to contact one of the doctors, our answering service will help you reach the physician on call. Please instruct the answering service that you wish to speak with the doctor on call and leave your number. The doctor will respond as quickly as possible. Be prepared to accurately describe your symptoms and list any medications you are taking.

What will I need for my visit?

On your First appointment, please bring your:

  • Medical records
  • All medication, in their original containers, that you are presently taking
  • Health and Prescription insurance card(s)
  • New Patient Paperwork
    • You can submit them entirely online by going to our Patient Portal 
    • Most of the standard forms are available here on our website.
    • *To view those forms, you will need Adobe Reader software which is available as a free download by clicking here.

 **Please arrive approximately 15 minutes early for your initial appointment to complete several necessary forms.

On your Follow Up appointments, please bring your:

  • Health insurance card(s)
  • All medication, in their original containers, that you are presently taking
  • Please be prepared to inform the staff of any demographic changes

 

We look forward to meeting you!

I’m a New Patient. How do I make an appointment?

Please make your appointments as far in advance as possible. We recognize the importance of your time and will make every effort to meet your scheduled appointment. We ask your understanding when medical emergencies may occasionally cause us to delay or reschedule your appointment.

To make a New Patient appointment, you have 2 options:

  1. Please call us at 979-774-4008 and speak with our scheduling department.

They will need to know:

  • Whether or not you are being referred to us by another physician.
  • Whether or not you have ever seen a cardiologist.
  •  If you cannot keep a scheduled appointment, please notify us at least 24 hours in advance. If you must cancel your appointment due to last-minute unforeseen circumstances, please let us know immediately to avoid any cancellation fees.

2. Locate and click the link at the top of this page entitled “Sign in to our online services”

  • Follow the steps to create an account.
  • Complete the New Patient Forms.
  • Request an appointment by selecting the Request an Appointment icon.

 

When is your office open?

One of our physicians is available to care for you on an emergency basis 24 hours a day, 7 days a week.

Our office is open:

Monday-Thursday

8:00 a.m. to 5:00 p.m.

Friday

8:00 a.m. to 1:00 p.m.

 

Central Texas Heart Center is closed on the following holidays:

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Friday after Thanksgiving
  • Christmas Day