Frequently Asked Questions

This section is intended to answer the questions commonly asked by educated patients when faced with the need to choose the right doctor to care for their cardiac condition.

If your question is not addressed below, please feel free to call our office at (979) 774-4008.

 

How is payment handled?

Accepted Payment Methods:

  • Cash
  • Check
  • Visa
  • MasterCard
  • Discover

Insurance:

Please bring all pertinent insurance information and your insurance cards with you on each visit to our office. If your insurance plan requires us to collect any copay that may be due and we ask that you be prepared to pay that at check-in. Upon check-out, we will provide you a charge ticket at each visit so that you can retain a record of all fees and services rendered that day.

Should your insurance carrier withhold payment or partial payment of your claim for any reason, we will be glad to assist you in obtaining an explanation from them. However, we cannot guarantee payment of your claim. Also, we cannot be responsible for negotiating fees or claims with insurance companies or any other entity. Patients are responsible for payment of medical care within a reasonable time, regardless of the status of the claim.

Medicare:

We are Medicare participants and accept assignment for their services. As a courtesy, we routinely file primary insurance claims for all patients. Should you provide supplemental insurance information to our office, we will also file those claims on your behalf. Any deductible and insurance co-payments are the patient’s responsibility and our contract with your insurance carrier requires us to collect those from you at the time of service.

You will receive a monthly itemized statement showing all charges up to and including the current month. These statements will cover all services provided, both in our office, and at the hospital. All patients with a current balance will continue to receive monthly statements until the account is cleared. Please note: claims filed to your insurance company will appear on your statement as a billed item but will not be billed to you until the insurance company has paid their portion of your charges. Any balance remaining will be the responsibility of the patient or supplemental insurance company, if applicable.

Extended Payment Plan:

If circumstances warrant an extended payment plan, our Patient Financial Counselor is available to assist you with such arrangements.

please contact:

Krystal Harmon

Patient Financial Counselor

979-774-4008 ext. 281

Our Patient Financial Counselor is available at 979-774-4008, ext. 281 to assist you with any questions you may have. We strongly encourage you to bring any special needs to our attention. We’re here to help you!

What insurance do you take?

We participate with:

  • Medicare
  • Medicaid
  • TRICARE
  • Most commercial insurance plans available locally:
    • Aetna HMO & PPO
    • AmeriPlan
    • Beech Street PPO
    • Humana Choice Care HMO & PPO
    • Integrated Health Plan
    • PPO Next
    • Unicare PPO
    • USA Managed Care PPO
    • Great West
    • TRICARE (formerly CHAMPUS)
    • Cigna HMO & PPO
    • First Care PPO
    • Galaxy Health Network
    • Medicaid – Texas
    • United Healthcare
    • Healthsmart Preferred Care PPO
    • Mutual of Omaha Medicare Supplement
    • First Health PPO
    • Railroad Medicare
    • Secure Horizons by United Healthcare
    • Pacificare HMO & PPO
    • Blue Cross/Blue Shield of Texas HMO & PPO

**Please contact our billing director with questions or concerns from the above plans:  979-774-4008 ext.283 or lstewart@centraltexasheart.com

How do I contact you after hours?

There is always a physician on call when our office is closed. However, we request that you make your calls for appointments or other routine business during normal business hours.

If you need to make a call after hours to contact one of the doctors, our answering service will help you reach the physician on call. Please instruct the answering service that you wish to speak with the doctor on call and leave your number. The doctor will respond as quickly as possible. Be prepared to accurately describe your problem and list the medicines you are taking.

In case of an emergency, call 911 to dispatch an ambulance to take you to the nearest hospital. Once you arrive, ask the emergency room staff to notify the Central Texas Heart Center cardiologist on call.

What will I need for my first visit?

We welcome new patients for consultations with our cardiologists, for diagnostic evaluation, and for medical treatment.

You may contact us directly or through a referring physician.  A new patient representative will contact you after your appointment has been scheduled.  If you have been under the care of other physicians, we will ask you to authorize them to forward copies of your medical records to us before your first appointment, which will be set for the earliest time and date possible.

Most of the standard forms are available here on our website.

To view those forms, you will need Adobe Reader software which is available as a free download by clicking here.

On your First appointment, please bring your:

  • Medical records
  • List of all medicines you are presently taking
  • Health insurance card(s)
  • New Patient Paperwork  *You can submit them entirely online by going to our Patient Portal 

 

**Please arrive approximately 15 minutes early for your initial appointment to complete several necessary forms.

***Please allow approximately 2-4 hours for a first office consultation. Your cardiologist must spend a great deal of time not only reviewing your personal records but also ordering, supervising or reviewing the results of tests performed.

On your Follow Up appointments, please bring your:

  • Health insurance card(s)

 

We look forward to meeting you!

I’m a New Patient. How do I make an appointment?

Please make your appointments as far in advance as possible. We recognize the importance of your time and will make every effort to meet your scheduled appointment. We ask your understanding when medical emergencies may occasionally cause us to delay or reschedule your appointment.

To make a New Patient appointment you have 2 options:

  1. please call us at 979-774-4008 and speak with our New Patient Scheduler.
    1. She will need to know:
      1. Who your Referring Doctor is
      2. If you are new to our practice and don’t yet have a relationship with one of our physicians
      3.  If you cannot keep a scheduled appointment, please notify us at least 24 hours in advance. If you must cancel your appointment due to last-minute unforeseen circumstances, please let us know immediately.
  2.  Locate and click the link at the top of this page entitled “Sign in to our online services”

1.    Follow the steps to create an account.

2.  Complete the New Patient Forms once you have created an account in our patient portal.

3. Request an appointment by selecting the Request and Appointment icon in your newly established patient portal account.

 

When is your office open?

One of our physicians is available to care for you on an emergency basis 24 hours a day, 7 days a week.

Our office is open:

Monday-Thursday

8:00 a.m. to 5:00 p.m.

Friday

8:00 a.m. to 1:00 p.m.

 

 

Central Texas Heart Center is closed on the following holidays:

  • January 1 – New Years Day
  • Last Monday in May – Memorial Day
  • July 4 – Independence Day
  • First Monday in September – Labor Day
  • Last Thursday in November – Thanksgiving
  • Friday after Thanksgiving
  • December 25 – Christmas Day